PwC's AI chatbot helped consultants build complex dashboards in record time. Here's how ChatPwC transforms knowledge work
PwC's proprietary generative AI platform has proven instrumental in managing sophisticated client initiatives and enhancing team collaboration. During a major client engagement involving organizational restructuring at a transportation firm, the AI tool enabled consultants to develop comprehensive visualization systems that consolidated multiple transformation initiatives into actionable insights.
The consulting team, directed by Workforce Transformation Managing Director Susan Drea alongside senior associates Bahar Pishdadian and Maitlin Combs, encountered the complex challenge of coordinating over 400 operational modifications spanning 10 distinct business areas. Their objective required converting intricate datasets into dynamic visual reporting tools that could effectively communicate transformation impacts to stakeholders.
Through ChatPwC's systematic guidance, the project team successfully built an advanced change impact visualization platform while continuously refining AI-generated outputs throughout the development process. The generative AI technology accelerated the learning process for dashboard creation, enabling the team to illustrate both current and future organizational states with detailed change specifications. The resulting platform featured dynamic filtering capabilities including pie charts and bar graphs, providing clients with comprehensive tools for analyzing transformation consequences.
PwC's AI Assistant Guided Consultants Step-by-Step to Project Success
According to Susan Drea, the true benefit of ChatPwC's capabilities emerged through how the visualization tools enabled client understanding and strategic engagement with change initiatives. The analytical approach empowered informed decision-making processes, exemplified when dashboard insights revealed that a system migration would affect only two employees, thereby eliminating unnecessary training programs and reallocating resources to more critical transformation elements.
The implementation demonstrated how generative AI can expand consulting teams' capabilities by facilitating rapid tool mastery and enabling delivery of more customized, high-impact client solutions. PwC's commitment to technological innovation continues to position the firm as an industry leader in leveraging AI-powered tools for change management effectiveness, supporting organizations across various transformation scales while maintaining its mission to build societal trust and address complex business challenges through its global network of 360,000+ professionals across 151 countries.
